FAQ
The necklace and pendant are made of 925 Sterling Silver , a hypoallergenic and durable material.
The chain is 45 cm long. The snowflake pendant has a diameter of approximately 2 cm .
The snowflake is mounted on a small pivot, allowing it to rotate gently on its own axis . This adds a unique and captivating movement effect.
To maintain its shine, avoid contact with salt water, chlorine, and harsh chemicals. You can clean it gently with a soft, silver-specific cloth.
Your order is processed and shipped by our services within 24 to 72 hours (business days).
Once shipped, delivery typically takes between 5 and 10 business days .
We currently deliver to the following countries: Belgium, France, Netherlands, Germany, Italy, Spain, Greece and Portugal .
Belgium, France, Netherlands: The fee is €4.99 .
Germany, Italy, Spain, Greece, Portugal: The fee is €5.99 .
You have 30 days from the date of receipt of your order to report a problem and request an exchange or a refund.
Package not received (after the maximum delivery time).
Product damaged or defective upon receipt.
Shipping error (incorrect or missing product).
- Contact our customer service by email within 30 days of receipt.
- Provide clear photos/videos to prove the problem.
- We are processing your request and will offer you a solution.
Important: We do not accept disputes for buyer address errors or personal dissatisfaction (if the item is as described).
We accept secure payments by credit card (Visa, MasterCard, Bancontact).